TERMS, CONDITIONS AND WARRANTIES - ONE TO ONE SERVICES
Nature of the Business
Cognissima Corporate Training Limited, hereinafter Cognissima Corporate, provides training to individuals and companies, in a diversity of areas including languages. The services are advertised and represented under the name “Cognissima” or other brand names like “Portuguese Global” Portuguese Global.
Fees are agreed between Cognissima Corporate and the client prior to the tuition starting. In most cases these fees are in line with the standard published rates which can be found in the website. But some tutors may charge different prices, to be negotiated on a case by case basis. The standard rates published in the website refer to typical contracts for blocks of five, ten or more lessons. The fees for one-off lessons will be negotiated on a case by case basis.
Service Quality – Guarantee
Cognissima Corporate provides a diversity of services of support to the tutors, including methodological advising whenever required by the tutors, student’s needs assessment, assistance in class planning, booking management and mediation in room allocation, whenever required by the tutors. Despite the tutors’ teaching autonomy these services are conceived as a determinant factor of the quality of the teaching.
Lessons are purchased in advance, and paid until 48 hours before the start of tuition or until 48 hours before the first agreed date of a new block of lessons, in case of contract renewal. Packages of lessons are valid for 6 months from the date of the first lesson. After that time, if no satisfactory attendance has been fulfilled it will be deemed that the client is no longer interested in the course/tuition and therefore will have lost the remaining hours, the onus of the decision to be resting with the client.
A. Classes. The cancellation of a lesson due to illness, holiday or other reasons, must be communicated directly to the tutor. Lessons cancelled within 24 hours of the lesson’s scheduled time, for whatever reason, will be charged at the full lesson rate. Lessons can be rescheduled for alternative dates at no charge as long as the client provides a 24 hours notice. NB: the 24 hours period for notice does not include weekends or bank holidays. So, the 24 hours must be calculated counting working days time only. E.g. the cancellation of a class due to take place at 10am on a Tuesday must be communicated to the tutor until 10am on Monday. The cancellation of a class due to take place at 10am on a Monday must be communicated to the tutor until 10am on Friday.
B. Contract. After the first scheduled lesson the client has a right to the cancellation of the contract with immediate refund of the remaining paid lessons (but not of the taught lesson) in case the client feels that the services provided are not up to the client’s reasonable expectations. To be entitled to this cancellation and refund the client must inform Cognissima Corporate to the email email@example.com (firstname.lastname@example.org for Portuguese courses), within 24 hours after the end of the first lesson or time scheduled for that lesson. The stipulations of B. apply to the scheduled lesson no matter if the lesson took place of not (except in cases where that lesson has been cancelled in the terms defined in A.). After the period of 24 hours referred in B. the right to a refund or contract cancellation terminates.
In order to stop tuition for a period of time, one week’s notice must be given to Cognissima Corporate. If a tutor has to stop tuition mid-course then Cognissima Corporate will endeavour to arrange for an alternative tutor to begin as soon as possible. If this is not possible, then a refund of the balance of the fees paid for the remaining unused tuition will be made.
Tutors will provide handouts for lessons and will be able to recommend textbooks to clients.
Class registration and proof of delivery of service
Cognissima Corporate Training will send the learner, upon the receipt of payment, a list of lessons' codes (LLC). These codes are unique numbers which identify each lesson. They are tokens that the learner must pass to the teacher (one per lesson, after each lesson), in so doing acknowledging that the class was effectively taught. The tescher will register the code on the Record of Lessons Taught.
The learner must not disclose the codes, in any circumstances except when a lesson has been effectively taught. The learner remains solely responsible for the codes to be safely kept, only being informed to the tutor after each lesson (one code per lesson).
A copy of the Record of Lessons Taught is appended to these Terms of Business. Its original must will be signed after each lesson by the tutor and the student, and is to be kept by the tutor.
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